AI Video Restoration

Q: What kind of video files are accepted?
A: We accept any video file. All enhanced videos will be delivered as .mp4 files which is the most common format playable on computers, phones, tablets, etc.

Q:What is the difference between upscaling and restoration services?
A: Our upscaling services use more efficient AI models to increase the resolution of your videos, they work best with video that is already good quality and does not modify the individual frames too much. Restoration is a complete rework of most of the video frames to correct very blurry areas, damaged areas which may be present on old film, or image tearing. The AI models we use for restoration are very complex and take much longer to process the video.

Q: Is there a limit to the length of the videos I can restore?
A: There is no limit to the length of videos we can restore for you. Although processing times will increase the longer the video is, our servers can handle any length of video.

Q: Is this service for VHS videos only?
A: Not at all! Any type of video format can be restored whether it is VHS, old smart phone videos, DVDs, Sports Event recordings, even modern HD videos have room for enhancement.

Q: How can I know if my video is a good candidate for restoration?
A: Free 10 second samples are available to new customers on request by contacting us. If already purchased, our team will review the video and if we feel it is not a good candidate for restoration or may not result in satisfactory quality we will contact you right away to discuss options or refunds. We are dedicated to help you restore your videos using our expertise, this is not a trial and error approach like some other services offer.

Q: What is 60 FPS exactly?
A: Video is just a bunch of pictures shown one after the other very quickly - FPS is how many pictures are in 1 second of video. Most videos, shows, and movies are filmed at around 29 frames per second, increasing this to 60 frames per second creates a very smooth video that almost seems life-life. 29 FPS vs 60 FPS is subjective and one is not objectively better than the other - it is a personal preference. Ensure you have researched and determined 60 FPS is right for you prior to purchasing this service.

Q: How quickly can I expect my restored video to be delivered?
A: Upon placing an order we will contact you with an estimated time of delivery. Since we use a very large AI model to restore the videos each minute of video takes our systems approximately 2 hours to restore. Videos around 15 minutes in length are generally delivered in 1-2 days.

Q: What makes our restoration service better?
A: We use very large and complex AI models for restoration. Many other services out there use smaller models which process very quickly but produce worse results. Think of very strange blobs replacing the hands and faces of the people in your video - these are commonly known in the AI video world as "monster faces". Our model avoids these 99% of the time and is able to handle blurry video incredibly well.

Q: How will I receive my finished video?
A: Once your video is enhanced, you will be notified via email and provided with a secure and private download link to download your finished video. This link will remain available for 30 days starting from the time of email delivery. If you have any issues at all or need assistance downloading your video, please contact us as we are happy to help!

Q: What if I do not like the result?
A: Please get in touch with us! We offer first time customers one full refund if they are not satisfied with the results and are happy discuss options. Each video reacts a little bit differently to the restoration process. If you are a first time customer you may also request a free 10 second sample so you can see what we can do!